Everyday Ibaadah makes it a priority to provide quality service! If you receive merchandise which does not meet your expectations, we offer the following return and exchange options:
1. If you have received damaged, defective, or incorrectly shipped merchandise:
• We will gladly replace your item(s) with the same item(s) originally ordered. You will not incur any additional fees for shipping and handling. Everyday Ibaadah will send you a prepaid FedEx/UPS label to ship the faulty package back to us.
• Please notify our customer service department within 10 days of receipt of damaged or defective products at firstname.lastname@example.org, or call us at 1-323-944-6423.
• Please keep the package as is, and call us immediately for further assistance.
2. If you are dissatisfied with your purchase:
• We can offer a full refund of the cost of item(s), or store credit. However, we cannot refund the cost of shipping and handling. You can exchange your item(s) for other item(s) of your choice. If the price of new merchandise is higher than the original purchase cost, the customer will be responsible for paying the difference. The customer also pays for the shipping and handling of all exchanged items.
• Please note that in order to qualify for product exchange merchandise must meet the following requirements:
• Audio CDs, electronics, games, and puzzles must be unopened and in their original, sealed (plastic-wrapped) boxes.
• Books, flash cards, posters and other products must be unmarked, unwritten on, unbent, and in new condition.
3. General Rules:
• Items that do not meet the aforementioned conditions, cannot be accepted for refund or exchange.
• No item(s) will be accepted for return or exchange after 30 days from the customer's receipt of products.
• Damaged products (not due to our fault) may receive partial or no credit.
• As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: Audio CDs, and bundles with books cannot be returned.
• All returned goods needing new packaging and missing parts are subject up to a 50% restocking charge.
• We will ship the exchanged item(s) after we receive the returned one(s).
• We will not accept any product(s) not purchased directly from Everyday Ibaadah.com, and such product(s) will be discarded.
• No COD returns will be accepted. We do not accept packages marked return to sender.
• Returns from Canada or overseas: Please contact Everyday Ibaadah by email (email@example.com) or call us at 1-323-944-6423 before shipping for full instructions.